Regular shipping
Regular shipping means that if you order an in-stock item, we will dispatch it as soon as practicable after receipt of payment via the Australia Post “Parcel Post” service, which is typically 2-6 business days (from the time of dispatch) for metro areas. For country areas you should check with your local post office for delivery times (we are located in metro Brisbane). If the item is bought on back-order, we will advise you when we are expected to receive it, and the item will be shipped by Parcel Post once we have it.
Rush order
Items that we hold in stock will be dispatched as soon as practicable after receipt of payment via the Australia Post “Express Post” service. Australia Post uses the fastest possible transport links and you should check with your local post office for delivery times (we are located in metro Brisbane). If the item is bought on back-order, we will advise you when we are expected to receive it, and the item will be shipped by Express Post once we have it.
Shipping FAQ
I am located in Brisbane, can I pickup my order instead of paying for shipping?
Local pickup is possible, however, as we do not have a physical storefront this must be done by prior arrangement. Please contact us to arrange this.
I want to book a course/depth training/travel but my cart is still showing shipping.
As we run an e-commerce platform with both events and physical products, we must have shipping. If you are only buying a course/depth training/travel product from us, the shipping should show a zero amount and the type of shipping you choose will not affect anything about your order.
I want to book depth training and purchase a lanyard. Do I still have to pay shipping if I want you to bring the lanyard to the depth training?
If you are joining us on a Brisbane/Straddie course or depth training , we can certainly arrange this. Use the coupon code pickup if you would like to purchase and have us bring a lanyard, nose clip, weight belt, bag, or EQ trainer on your course or depth training day (this coupon reduces shipping on these items to zero).
I’m outside Australia. Can I order something from you?
Yes! Please contact us to get a shipping quote.